FAQ

Hello & Welcome to GLAMSprouts!

http://www.Glamsproutsfabric.com

By placing an order you are agreeing to my policies. It will be up to the member and customer to read the policies prior to completing a purchase. Thanks-

My name is Jessica Fruehling and I am the owner and operator of GLAMSprouts.

I will post images for interest in future rounds to the wall. Please feel free to share them where ever you would like. πŸ™‚

Admins: For right now I will be the only admin for this page. Any questions or concerns please feel free to PM me and or post with a tag. I will do my best to respond in a timely.

THE FABRIC: For now I will only be using digitally printed fabric. Approximately 58” wide including selvage. You are guaranteed 52-56”of usable fabric. All additional width received is free.

Printing usually takes about 6-12 weeks from the time the pre-order closes, but it can take longer if there are extenuating circumstances (delayed shipment, reprint, major flaws, etc.) Please don't order if this is going to be a problem for you.

PRICING: $17-20 preorder/$21-25 retail

Β 

Retail orders will be processed and shipped within 7-10 business days.


Quality issues:
Colors: During an open round, digital images and actual fabric strike offs will be shared in the group. Colors may be shown differently in the finished fabric compared to the digital images and this is normal. Please refer to the strike offs for realism of each print.

Flaw Disclosure:
With custom fabric it is not unusual to have flaws close to the selvage, tiny speckles throughout or other small flaws. Anything larger than the size of a quarter will be considered flawed and eligible for a refund. All fabric will be at least 54". If the flaw is past the 54" mark, then that is considered bonus fabric and will not be eligible for a refund.
Recommended wash routine: wash separately on cold with color catchers, dry on hot. I will wash a test sample before shipping fabric to ensure color fastness.
Fabric Cuts: Yards will be cut long to compensate for shrinkage. If you have an issue with your fabric cut(s), please contact an admin within 5 days of receipt prior to washing the fabric. (1 yard = 36”x54”) All prints will be cut in continuous yardage whenever possible.

Refunds:
Contact ME immediately before washing or cutting your fabric. I cannot refund any washed or cut fabric!

Refunds/replacements/discounts offered within 1 week of receiving your fabric for any of the following reasons:
*Fabric received was smaller than 36" per yard before washing.
*Flaw cannot be covered by a quarter.
* Normal flaws: Our fabric is digitally printed, custom fabric may have flaws close to the selvage, tiny speckles or white dots throughout the fabric. These are normal variations and I cannot issue refunds or discounts for these. I guarantee fabric that is 56" wide. We print on fabric that is typically 58-60" wide.

We do not cover return shipping which is needed for a replacement or refund (excluding missing fabric). If a replacement fabric is not available you will be offered a refund or a different print of your choice.

Very Important: Damage caused by USPS is NOT our responsibility. We will do everything to secure your package properly before leaving our hands. If you wish to purchase shipping insurance, please leave a note at checkout to be invoiced. USPS provides up to $50 insurance with all priority mail options. Please keep in mind that I am not responsible for package handling once they are shipped. We do not cover packages that say delivered (excluding if your package was delivered but is missing fabric), that tracking has stopped updating, or is lost. This is a USPS issue and out of my hands.

Paypal Disputes: Any PayPal dispute filed without first contacting the owner in attempts to reach a resolution will result in all current orders being cancelled/refunded and the immediate removal from the group.

I will only ship to the address in PayPal. For buyer and seller protection purposes.
All Sales are final.


ORDERING:

PAYMENT: I will only be accepting PayPal at this time for payments, and will also ship through PayPal.

Layaway: WE USE LAY-BUY SERVICE THROUGH PAYPAL.

Shipping:
The website will add shipping to website orders based on the number of yards you buy. I will refund any shipping overages. If you are not charged enough for shipping, I will invoice you once I weigh and calculate exact shipping. If you would like INSURANCE added, please pm me after checkout. If you are abroad and would like for me to look for cheaper shipping please message me after check out.
These are APPROXIMATE shipping rates
USA
1-3 yards PFRE - $7.60
4-7 yards MFRB - $13.85
8-12 yards LFRB - $18.15
13+ yards - contact me for a quote
CANADA
Up to 4lbs - International First Class $9.50-$35.10
1-3 yards PFRE - $23.25
4-7 yards MFRB - $44.10
8-12 yards LFRB - $57.40
13+ yards - contact me for a quote
INTERNATIONAL
Up to 4lbs- International First Class - $13.25-$48.55
1-3 yards PFRE - $31.70-32.60
4-7 yards MFRB - $63.60-72.45
8-12 yards LFRB - $83.00-91.45
13+ yards - contact me for a quote
**Insurance is optional, but highly recommended. USPS priority shipping automatically covers $50 in value. You are responsible for the remainder.

Cancellations:
We do not offer cancellations to your order. Each order you place is placed with the printer. For retail fabric it is cut based on your order. Therefore we cannot offer cancellations.

Thanks GLAMSprouts 😊